1. What types of handbags do you offer?

At Bacloo, we specialize in a wide range of luxury handbags, including totes, clutches, crossbody bags, shoulder bags, and more. Each piece is crafted with high-quality materials and exquisite attention to detail.

2. Are your handbags made from genuine leather?

Yes, all of our handbags are made from 100% genuine leather or other premium materials such as exotic skins and fine fabrics. We ensure the highest quality in every product we offer.

3. How do I know if the handbag I want is in stock?

You can check the availability of each handbag on its product page. If an item is out of stock, you may have the option to join a waitlist or request a notification when it becomes available again.

4. Do you offer international shipping?

Yes, Bacloo offers worldwide shipping. Shipping fees and delivery times vary based on your location. During checkout, you can select your preferred shipping method and view the associated costs.

5. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while express shipping options are available for faster delivery.

6. Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the progress of your delivery.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the handbag within 30 days of delivery for a full refund or exchange, provided it is unused and in its original packaging.

8. How can I care for my luxury handbag?

Each handbag comes with care instructions to help you maintain its beauty and longevity. We recommend following these guidelines carefully. For specific care tips, please refer to the care section on our website.

9. Do you offer a warranty on your products?

Yes, all Bacloo handbags come with a one-year warranty against manufacturing defects. If you encounter any issues with your purchase, please contact our customer service team for assistance.

10. How can I contact customer service?

Our customer service team is available to assist you with any questions or concerns. You can reach us via email at contact@bacloo.com or through our contact form on the website. We aim to respond within 24 hours.