At Bacloo, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward and hassle-free exchange and return process.

1. Eligibility for Returns and Exchanges

  • Time Frame: You may request a return or exchange within 30 days of receiving your order.
  • Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Non-Returnable Items: The following items are not eligible for return or exchange:
    • Items marked as final sale.
    • Gift cards.
    • Personalized or custom-made products.

2. How to Initiate a Return or Exchange

  • Contact Us: To initiate a return or exchange, please contact our customer service team at contact@bacloo.com with your order number and details of the product you wish to return or exchange.
  • Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).

3. Shipping Costs

  • For Returns: The customer is responsible for return shipping costs unless the item received was damaged or incorrect.
  • For Exchanges: Bacloo will cover the shipping cost of the new item sent to you. However, the customer is responsible for return shipping costs of the item being exchanged.

4. Refunds

  • Processing Time: Once we receive your return, we will inspect the item(s). If the return is approved, your refund will be processed within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).

5. Additional Information

  • Lost Packages: Bacloo is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping service or purchasing shipping insurance.
  • International Orders: Please note that customs duties and taxes are non-refundable. If you refuse a shipment from Bacloo, you are responsible for the original shipping charges, any import fees, and the cost of returning the package to us.