Shipping Locations:
We currently ship to the United States, Canada, Europe, and select international destinations. If your location is not listed during checkout, please contact our customer service team to explore alternative shipping options.
Processing Time:
All orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons, processing times may be extended. You will receive a notification once your order has been shipped.
Shipping Methods & Delivery Times:
We offer a variety of shipping options to suit your needs. Estimated delivery times are as follows:
- Free shipping (10 to 20 Business Days)
- Standard Shipping (7 to 15 Business Days): $10.00
- Express Shipping (5 to 7 Business Days): $20.00
Please note that delivery times are estimates and may vary based on your location and external factors such as customs delays.
Shipping Costs:
Shipping costs are calculated at checkout based on your selected shipping method and destination. We may offer free shipping promotions or discounts on a case-by-case basis.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment through our website or the carrier’s website.
Customs, Duties & Taxes:
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
Damaged, Lost, or Stolen Packages:
Bacloo is not responsible for packages that are lost, stolen, or damaged after they have been shipped. If you encounter any issues with your shipment, please contact the carrier directly. However, we are happy to assist with any claims to the best of our ability.
Returns & Exchanges:
Please refer to our Return Policy for information on how to return or exchange an item.
Contact Us:
If you have any questions or concerns regarding shipping, please contact our customer service team at contact@bacloo.com.
